At Wordible, we pride ourselves on providing the highest-quality translation and editing services,
all while ensuring your projects are delivered promptly. Our team of language enthusiasts work
diligently to ensure your projects are delivered on time and with the utmost precision.
So, sit
back, relax, and let us handle the linguistic heavy lifting while you enjoy peace of mind knowing
that your translations and edits are in good hands.
Quality guarantee
Rest assured, your document will meet the highest standards for English language
publication.
If you're not completely satisfied with the quality of our work, we'll address your concerns
promptly, comprehensively, and at no additional cost. If you happen to discover any errors in
your edited document, we encourage you to reach out to us via email.
On-time guarantee
In case any crucial information is missing to initiate the editing process, we'll reach out to
you right away. Please note that the turnaround time might be affected until we receive the
necessary details. We'll send you a new email confirming the adjusted deadline.
In the rare event that we miss your deadline due to unforeseen circumstances, we guarantee a
full fee refund. We'll prioritize your document's completion with utmost urgency and precision,
ensuring it's returned to you promptly and free of charge.
01
Carefully selected linguists
At Wordible, we take pride in our meticulous hiring process and training system. Our translators and editors are selected through a rigorous process and constantly monitored, guaranteeing that their work consistently meets the highest quality standards.
02
Attention to instructions
To ensure a seamless editing and translation experience, we carefully review your instructions and documents upon submission. This helps us verify the completeness and accuracy of the instructions while providing our linguists with all the necessary information to fulfill the job requirements.
03
Expertise in your field
We assign your document to the most suitable translator or editor based on their expertise and experience in your field. Our translators and editors possess a deep understanding of your specific discipline, allowing them to identify issues in logic, clarity, and statements that may require additional support.
04
Quality control
To ensure the utmost quality, we have implemented robust quality control measures. Our QA team conducts thorough checks on your document before it is returned to you, guaranteeing that our editors and translators consistently meet our high standards.
05
Ongoing feedback and development
Our editors and translators benefit from regular feedback provided by our dedicated QA team. As highly trained professionals, they actively refine their copyediting skills to stay at the top of their game.
06
Valuing client feedback
We highly value client feedback as an opportunity to continuously enhance our service. While we are confident in the exceptional quality we provide, we understand the importance of remaining vigilant and diligent in our pursuit of delivering the finest-quality service available.
Conditions for our quality guarantee
1. Please notify us of any errors within 30 days of receiving your finalized work, or within 90
days for documents exceeding 30,000 words.
2. The requested corrections should fall within the original job's scope. Changes to formatting
styles or new sections added to the document after receiving the finalized version cannot be
accommodated.
3. Kindly allow us sufficient time to make the corrections. We will commence the process
immediately and discuss an appropriate deadline based on the required workload.
Conditions for our on-time guarantee
1. If you request additional work that necessitates extending the original deadline or agree to
grant us an extension for any reason, the on-time guarantee will apply to the newly agreed-upon
deadline.
2. We consider your deadline met when we upload your finalized document to your account by the
deadline stated in your order confirmation email. If we deliver your document on time but you
encounter any issues with downloading the file due to issues on your end, such as technical
issues, incorrect email, or the email being blocked by your spam filter, it does not constitute
a missed deadline.
3. Your deadline is considered met once we successfully upload your finalized document to your
dedicated client portal.
