2.1. Registration and Account Security

When you register an account on our Website, it’s vital to safeguard your account’s security. You bear full responsibility for all activities conducted under your account and any associated actions. We retain the right, though not the obligation, to review and monitor new accounts before granting access to our Services. The provision of false contact information may result in account termination.

Promptly inform us of any unauthorized account usage or security breaches. We shall not be held responsible for any actions or omissions on your part, including any resulting damages.

2.2. Members’ Responsibilities

Membership approval is contingent on Members agreeing to these Terms and Conditions. Successful completion of the registration process, once submitted and approved by the Company, signifies Membership. Members commit to providing accurate and comprehensive registration information and promptly informing the Company of any changes to this information. The registration data collected during this process is subject to the provisions outlined in our privacy policy.

2.3. Account Suspension and Deletion

Should we determine that you’ve violated any terms of this Agreement or that your behavior or any data, information, or material submitted to use our Services (hereinafter collectively referred to as “Content”) poses a risk to our reputation and goodwill, we may suspend, disable, or delete your account (or parts thereof). In such cases, re-registration for our Services will not be permitted. We also reserve the right to block your email address and Internet protocol (IP) address to prevent further registration.

2.4. Right to Refuse or Withdraw Approval

The Company reserves the right to refuse Membership under certain circumstances:

1. When an applicant provides false or third-party information during the registration process.
2. When a minor applies without the consent of their legal representative.
3. When there is evidence of the applicant engaging in the abuse or misuse of the Services, including but not limited to fraudulent activities, spamming, or any activity that compromises the experience of other Members.
4. When an applicant fails to comply with applicable laws and regulations or engages in activities that may subject the Company to legal consequences.
5. When an applicant intends to use the Services for illegal or unethical purposes, or purposes contrary to these Terms and Conditions.
6. In cases where an applicant has a history of repeated violations of these Terms and Conditions.

3.1. Definition of Content

“Content” refer to text, documents, and other Content and information that Members input, upload, or transmit when using the Services.

3.2. Ownership and Member Responsibilities

Members maintain exclusive ownership and control of the intellectual property rights to the Content they submit. The Company explicitly disclaims any claim of ownership over submitted Content. Members are solely responsible for ensuring the accuracy, quality, legality, reliability, and appropriateness of their submitted Content.

By utilizing our Services, Members authorize the Company to access, copy, distribute, store, transmit, reformat, display, and perform the Content solely for the purpose of providing Services. This authorization does not transfer ownership or control of the Content but allows the Company to fulfill its service obligations. Members retain the right to request the deletion of their Content at any time, and the Company will reasonably comply with such requests, subject to the terms herein.

3.3. Legal Compliance

Members warrant that they possess the necessary authority, rights, and permissions to submit Content for the purpose of using the Services. The Company, while not undertaking verification or approval of the legal status of submitted Content, expects Members to comply with all legal requirements.

In the event that Content submitted by Members infringes upon the rights of a third party, the Company assumes no liability. Members agree to hold the Company harmless and undertake to indemnify the Company against any claims, damages, or legal consequences resulting from such infringement. This obligation remains in effect even after the termination of the Member’s use of the Services.

3.4. Content Removal and Usage License

While we do not have an obligation to do so, we reserve the right to, at our sole discretion, refuse or remove any Content that, in our reasonable opinion, violates any of our policies or is in any way harmful or objectionable.

By utilizing our services, you explicitly acknowledge that any content you create or store in your user account is subject to a license granted to us. This license allows us to utilize, reproduce, adapt, modify, publish, or distribute the content for specific purposes, including commercial use, marketing, or similar activities. It is understood that these actions will be carried out in strict accordance with the confidentiality obligations outlined in the non-disclosure agreement entered into between Wordible employees and the Company. In the event of any discrepancy or conflict between the terms of this agreement and the non-disclosure agreement, the latter shall prevail.

In addition, we are committed to seeking your explicit consent before taking any action under this license. You will be contacted for your agreement, and your consent will be obtained in accordance with the terms outlined in our communication with you. In case of any inconsistency or conflict between the terms of this agreement and our communication seeking your consent, the latter shall take precedence.

5.1. Unauthorized Actions

Members are strictly prohibited from conducting the following activities:

1. Transferring the rights granted under these Terms and Conditions, using the Services or its benefits for unauthorized profit, and engaging in competitive acts.
2. Engaging in any form of fraudulent activities, including but not limited to identity theft, phishing, or any other deceptive practices.
3. Attempting to access, use, or tamper with accounts, data, or systems without proper authorization.
4. Impersonating any person or entity, or falsely stating or misrepresenting affiliation with a person or entity.

5.2. Unlawful Content Submission

Submitting or sending Content to the Company, whether via email or any other means, is prohibited if it:

1. Violates legal, contractual, or fiduciary obligations, or includes any other content prohibited by applicable laws and social regulations, posing privacy or security risks to individuals or entities.
2. Harasses, abuses, insults, harms, defames, slanders, disparages, intimidates, or discriminates based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
3. Contains malicious code or programs intended to disrupt or damage computer software or hardware functionality.
4. Interferes with or circumvents the security features of the Website and Services, third-party products and Services, or the Internet.

5.3. Violation of Academic Integrity

Members are strictly prohibited from engaging in any act that compromises the academic integrity of their work, thereby violating the principles set forth by Wordible. This includes, but is not limited to, the following actions:

1. Submitting Non-Original Work: Members must not submit work that is not their own or misrepresent the originality of their academic content. It is imperative that the submitted materials reflect the unique voice and ideas of the individual member.
2. Plagiarism and Academic Dishonesty: Utilizing the Services to engage in plagiarism or any form of academic dishonesty is strictly forbidden. Members are expected to uphold the highest standards of academic integrity, and any attempt to undermine this standard through dishonest practices will result in the violation of these Terms and Conditions.
3. Deceptive Practices: Members must not attempt to deceive educational institutions or violate their academic policies through the use of translated or edited work. The Services provided by Wordible are intended to support members in their academic endeavors while adhering to ethical guidelines. Any attempt to use the translated or edited work in a deceptive manner is considered a breach of academic integrity.
4. Offensive Material: In addition to academic integrity, Wordible reserves the right to decline providing services if content is deemed offensive or objectionable. Our goal is to ensure a safe and inclusive space for all individuals seeking our assistance.
5. Additional Violations: Any other actions that undermine the academic integrity of the submitted work or violate the ethical standards set by educational institutions are strictly prohibited. This includes but is not limited to acts that compromise the authenticity and originality of the member’s academic contributions.

Members are responsible for ensuring the originality and adherence to academic integrity standards of all materials submitted to Wordible. They should take proactive measures to verify the ethical use of the Services in line with their educational institution’s policies. Violation of these principles may result in the termination of a Member’s use of Wordible’s Services.

6.1. Calculation of Services Fees

Services fees for editing and translation are determined based on the word count in the Content you submit. Please note that VAT fees are exclusive and will be applied separately to the total amount. Ensure to account for applicable VAT charges when making payments for the services.

6.2. Accuracy of Word Count

It is your responsibility to accurately input the word count when submitting and making payments for your content. In cases where discrepancies exist between the entered and actual word count, and additional words are detected, you will be invoiced for the extra words. Failure to make payment for the additional words may result in the services being limited to the initially entered word count.

6.3. Services Type Alignment

Upon selecting the appropriate service type for your content, please ensure a precise alignment with your requirements. Should a misalignment occur, and if members fail to address the issue within 7 days of notice, the order will be subject to cancellation. Refunds will be considered only if the order has not commenced.

It is crucial to emphasize that any refund requests related to aspects not covered by the aligned service type will not be processed. To gain a comprehensive understanding of the services, we strongly recommend reviewing the specific features and limitations outlined for each service type. This ensures a seamless and transparent experience throughout the entire process.

6.4. Services Duration and Delays

The Services duration is calculated from the moment you complete full payment. Delays beyond our control, such as changes in document Content or issues related to your access to communication networks, are exempt from compensation. However, if we cause delays within our control, we will provide a full refund for the delayed Services and return the Content to you in accordance with the Services you purchased.

6.5. Outcome and Responsibility

1. Wordible cannot guarantee specific results from the use of its Services. Any statements or representations regarding potential improvements or benefits are provided for informational purposes and do not constitute guarantees of actual results.
2. Wordible does not guarantee specific outcomes or entirely error-free results. We offer editing and translation results as a valuable reference. Members are responsible for incorporating these results into your documents as needed.

6.6. Additional Services and Charges

Upon your request, we offer additional Services that involve re-editing or translating specific portions of the edited and translated results, respectively, or the option for a second round of editing by a different editor on the same single order. These Services may incur additional charges, which will be communicated to you.

1. Post-service Support is extended exclusively to clients who have purchased any of Wordible’s premium services. Members who qualify for post-service support must adhere to the following conditions:
   • Requests for adjustments or modifications must be submitted within 365 days of receiving the initial completed work.
   • The 50% discount applies to the portion of the document that requires changes and falls within the 20% range of the original content.
   • The discount cannot be combined with other offers or promotions and is non-transferable.
   • Revised work will be delivered by an agreed date, considering the extent of changes required.
   • The post-service support is valid for 365 days from the date of the initial completed work, allowing unlimited use within this period.
   • Availability of a preferred editor/translator for post-service support cannot be guaranteed and is subject to editor/translator availability.
   • Refunds for incomplete post-service support orders will be processed based on the discounted amount paid, not the original price.
   • Wordible reserves the right to reject any post-service support orders that do not meet the eligibility criteria.
2. Second Editing refers to the elective service available at checkout, offering clients the opportunity for additional editing by a second editor on the same single order. Members who purchase second editing must adhere to the following conditions:
   • The second editing service is available as an add-on purchase at a 30% discounted price from the original service’s cost.
   • The offer is applicable when the Second Editing option is selected at the checkout of the original order.
   • The second editing offer includes a review of the initial edits and additional suggestions but does not involve a complete re-editing of the entire document.
   • Availability of a preferred editor for the second editing service cannot be guaranteed and is contingent upon editor availability.
   • Opting for the Second Editing Service will result in an extended deadline, set at 150% of the original duration. Any guarantees provided by Wordible, including those related to quality and timeliness, are applicable to this new extended deadline.
   • If members do not choose the Second Editing option during their initial checkout and later wish to request a second round of editing after paying for their initial order, the full amount for editing services will be applicable.
   • Refunds for incomplete Second Editing orders will be issued based on the discounted amount paid, not the original service’s full price.
3. Wordible may update these terms periodically, and continued use of the service implies acceptance of any changes.

6.7. Handling User Complaints

1. Our commitment to high-quality Services includes addressing specific parts of the Services Content that you find unsatisfactory or questionable. We will review the Content and correct any errors through mutual consultation with you. This provision applies if you lodge a complaint within 30 days (or 90 days for documents over 30,000 words) of us delivering the Services results.
2. We address complaints based on factual evidence. We are not responsible for addressing complaints that lack objective substantiation, such as claims that our results do not meet your expectations or allegations of errors in the English text or grammar.

6.8. Low-Quality Content

Wordible relies on the accuracy and completeness of the data and Content provided by Members for the provision of its Services. Members are responsible for ensuring the accuracy of their Content. Wordible does not guarantee the accuracy, completeness, or suitability of the data or Content processed through the Services.

In cases where the language proficiency level of the original Content is exceptionally low or exhibits ambiguous meaning, making it challenging for the translator or editor to discern your intent, the Services process may face difficulties. If further editing is deemed necessary during the process, we will communicate this to you and proceed with the Services only upon your consent, with any additional costs clearly communicated beforehand.

7.1. Quality Guarantee Conditions

By engaging our Services, you agree to the following conditions related to our Quality Guarantee:

1. You must notify us of any errors or discrepancies in the work we provide within 30 days from the date of receiving the finalized work, or within 90 days if the document exceeds 30,000 words. You must provide clear and specific feedback regarding the perceived issues to facilitate the correction process effectively.
2. We require a reasonable amount of time to make corrections. Upon notification, we will initiate the correction process and mutually agree upon a suitable deadline based on the required workload.
3. Requested corrections must fall within the original job’s scope. We do not accommodate changes to formatting styles or the addition of new sections to the document after you’ve received the finalized version. Any changes made to the work by the client or a third party after the delivery of the finalized version will void the Quality Guarantee.
4. Our definition of quality is specific to the elements explicitly detailed in the service description. It pertains solely to aspects outlined within the defined service parameters and does not encompass subjective preferences or modifications in content that are unrelated to the original scope of the service. In other words, our commitment to quality is focused on delivering according to the specifications and expectations set forth in the service description.
5. Our Quality Guarantee does not cover situations involving low-quality content, cases where clients’ intended outcomes are not met despite using our services, instances of members misapplying the results.
6. The client must have cooperated in good faith during the initial editing or translation process and responded to queries or requests for clarification from our team in a timely manner. Good faith cooperation includes providing prompt and substantive responses to queries, offering necessary clarifications, and actively engaging in the editing collaboration to ensure optimal results.
7. In cases where you believe corrections are required, we will conduct a fair and impartial review of the work in question. We will evaluate whether the issues raised align with our original Services agreement. If we find that the corrections requested are out of the scope of our terms, we reserve the right to decline the corrections.

8.1. Definition

1. Points: “Points” refer to a virtual currency that Members accrue as a percentage of the total purchase price when using our Services offered by Wordible. These Points are tracked and managed using the Member’s unique ID. Members can use these Points to make payments for our Services and monitor their remaining Points on our Website.
2. Credits: “Credits” are a form of virtual currency that can be pre-purchased on our Website. These Credits are tracked and managed using the Member’s unique ID. Credits can be used in conjunction with other payment methods to pay for Wordible’s Services.
3. Coupons: “Coupons” are special offers issued by Wordible through specific actions specified on our Website. These Coupons can be used to avail discounts on our Services.

8.2. Issuance of Points, Credits and Coupons

1. Points are obtained as a reward for payment. Members earn Points based on a percentage when making payments for our Services.
2. Credits can be acquired by Members through designated payment methods on our Website. Members agree to the terms and conditions associated with these payment methods while making Credits purchases. In cases where separate operators handle each payment method, Members must agree to the terms and conditions presented by the respective payment method operators and follow the prescribed procedures at their own discretion before using the payment method. By making a payment for our Services, Members are considered to have agreed to the procedures and terms and conditions set forth by the payment method operator.
3. Coupons are issued by Wordible and are subject to the terms and conditions specified at the time of issuance. They cannot be used in conjunction with other Coupons. Coupons can be canceled from Wordible’s end if they are deemed to have been obtained unlawfully.
4. No interest accrues on the balance of Points, Credits, or Coupons.

8.3. Expiry of Points, Credits, and Coupons

1. Points will automatically expire 1 year after the date of issuance.
2. Credits will remain valid for 1 year from the purchase date. After this period, any unused Credits will expire.
3. Coupons will expire 90 days after issuance.

8.4. Billing and Age Restrictions

1. Charging Units and Limits: The issuance of Points and Credits may occur in units specified by Wordible’s internal policy. For Credits, different charging limits may apply for each payment method, and specific limits may be imposed based on the selected services. Wordible may enforce charging limits in accordance with its policies. Additionally, specific payment limits may be imposed based on the payment method operator’s policies or government regulations.
2. Minors: In order to make credit purchases on this website, users must be 19 years old or older. By making a purchase and using this website, you affirm that you meet the minimum age requirement. Any users found to be below the specified age will not be permitted to make credit purchases, and their membership may be subject to cancellation.

8.5. Refund Policy for Points, Credits, and Coupons

1. The refund of Points, Credits, and Coupons may be subject to limitations as per Wordible’s policy. Points, Credits, and Coupons that have already been used, as well as those received free of charge by Members, and various discounts, are not eligible for refund, except in situations covered by our on-time guarantee.
2. Members acknowledge that Wordible Credits are non-refundable once a purchase is completed.
3. Notwithstanding paragraph (b), if the nature of the Credits differs from what was displayed or advertised, or if they are implemented differently than specified in the terms and conditions, Members may request a refund for their purchased Wordible Credits within 7 days from the date of Credits acquisition. Refunds in this case will be processed with the exclusion of any utilized credits, complimentary credits, and associated refund processing fees, in accordance with applicable legal provisions.
4. Wordible will not refund Points, Credits, or Coupons to Members found to have committed serious illegal acts under various laws or acts that significantly disrupt the operation of our Services.

8.6. Restrictions on the Use of Points, Credits, and Coupons

1. Wordible reserves the right to restrict all or part of the use of Points, Credits, or Coupons or to delete the Services account and related ID in the event of actions falling under any of the following subcategories:
   • Points, Credits, or Coupons have not been obtained under the Member’s real name.
   • The Member has not provided accurate and up-to-date payment and contact information, or the payer’s identity is unverifiable.
   • The Member has obtained Points, Credits, or Coupons through hacking or engaging in activities that strain the system.
   • The Member has transferred or sold Points, Credits, or Coupons rights to a third party.
   • The Member has been involved in forgery, alteration, theft, fraudulent acquisition, or unauthorized use/distribution of payment methods during Points, Credits, or Coupons acquisition.
2. Any other inappropriate actions or behaviors attributable to Members, not explicitly mentioned in the previous subcategories, may lead to restrictions on the use of Points, Credits, or Coupons or the deletion of the Services account and related ID.

9.1. Definition of Intellectual Property Rights:

“Intellectual Property Rights” means all present and future rights conferred by statute, common law, or equity in or in relation to any copyright and related rights, trademarks, designs, patents, inventions, goodwill, and the right to sue for passing off, rights to inventions, rights to use, and all other intellectual property rights, whether registered or unregistered and including all applications and rights to apply for and be granted, rights to claim priority from, such rights and all similar or equivalent rights or forms of protection and any other results of intellectual activity which subsist or will subsist now or in the future in any part of the world.

9.2. Ownership of Content:

1. All Intellectual Property Rights pertaining to Content shall remain the property of the Members.
2. The Company shall not acquire any Intellectual Property Rights over the Content of Members.
3. However, the Company is granted the right to use the Content in accordance with the purpose outlined these Terms and Conditions.

9.3. Ownership of Website and Services and Intellectual Property:

1. All rights to the Website and Services and other Intellectual Property Rights are the exclusive property of the Company, its affiliates, and licensees.
2. Unless otherwise specified in these Terms and Conditions, Members shall not obtain any rights, including ownership or licensing, to the Website and Services or Intellectual Property Rights.
3. Any Feedback provided by Members, including suggestions, ideas, or improvements, automatically becomes the sole and exclusive property of the Company, without requiring explicit acknowledgment or transfer, as per these Terms and Conditions. Members understand and agree that the Company has the unrestricted right to use, modify, or incorporate such Feedback into its products, services, or operations, without any obligation or compensation to the Member.

10.1. International Operations

The Company, with its headquarters in Australia, maintains a business presence in Korea. Users acknowledge and agree that the Services provided may be subject to different laws and regulations in each jurisdiction. Users are responsible for compliance with all applicable local laws. Users are responsible for ensuring compliance with the laws and regulations of both Australia and Korea when accessing and using the Services. The Company is not liable for any consequences arising from a User’s failure to comply with applicable laws in either jurisdiction.

10.2. Extent of Liability

To the fullest extent permitted by applicable law, in no event will Wordible, its affiliates, directors, officers, employees, agents, suppliers, or licensors be liable to any person for any indirect, incidental, special, punitive, cover, or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of Services and Content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence, or otherwise, even if the liable party has been advised as to the possibility of such damages or could have foreseen such damages.

14.1. Document Markings

Wordible provides corrections in the form of Document Markings for sentences, words, and phrases in Members’ submitted content. Members are responsible for independently assessing the accuracy of the editing and/or translation outcomes, overall document quality, and identifying errors based on these Document Markings. Wordible does not guarantee absolute accuracy or error-free outcomes.

Document Markings, provided as part of Wordible’s service, do not adhere to a specific format, and their extent is not guaranteed. The style and extent of Document Markings are subject to the individual approach of the translator/editor, allowing flexibility in corrections and suggestions. Members should be aware of this variability and review Document Markings accordingly for effective use of editing and/or translation outcomes.

14.2. Services Quality and Performance과

While Wordible offers an on-time and quality guarantee, it’s crucial to emphasize the limitations of these assurances. Beyond the specific guarantees related to on-time completion and quality within defined parameters, Wordible does not provide warranties for the overall quality, suitability for specific purposes, timeliness, or flawless performance of our services.

Members cannot attribute consequences occurring outside the scope of our services to Wordible and accept any associated risks. The Services are provided with the understanding that perfection in every aspect is not guaranteed, and members assume responsibility for any external factors influencing the results.

14.3. Availability and Support

While Wordible endeavors to maintain continuous Services availability, it may be subject to periodic maintenance and updates. Wordible does not guarantee immediate or uninterrupted access to the Services. Any scheduled maintenance or temporary unavailability of the Services will be communicated to Members in advance whenever possible.

15.1. Severability

If any provision or provisions of these Terms and Conditions are deemed invalid, unlawful, or unenforceable by a competent court, the remaining provisions shall remain valid and enforceable. The invalid, unlawful, or unenforceable provisions shall be replaced with valid, lawful, and enforceable provisions that most closely align with the intent of the parties underlying them. All rights and restrictions contained in these Terms and Conditions are intended to be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws. It is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.

15.2. Waiver

The failure of either party to enforce any provision of these Terms and Conditions shall not be construed as a waiver of such provision or the right to enforce it. Any waiver must be in writing and signed by the party granting the waiver. No waiver of any provision of these Terms and Conditions shall be considered a waiver of any other provision or of the waiving party’s right to require strict observance of each of the terms herein.

15.3. Transfer of Rights

The rights and commitments granted to Members under these Terms and Conditions and associated Services are personal and may not be assigned to a third party, except as required by applicable law or with the prior written approval of the Company. The Company reserves the right to transfer its rights and obligations under these terms to a third party, providing notice to Members, and Members agree to cooperate in the transition. Any transfer by the Company does not absolve it of its responsibilities under this agreement.

15.4. Force Majeure

In the event of Force Majeure, either party’s performance under these terms shall be excused to the extent such performance is hindered or prevented. The party affected by Force Majeure shall promptly notify the other party, detailing the nature and expected duration of the event. Both parties shall make reasonable efforts to minimize the impact of Force Majeure on the performance of their obligations. Notwithstanding the occurrence of Force Majeure, any fees incurred by Members up to the last date of Services availability shall remain the responsibility of Members.